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| Contact Us |
| Call Toll Free: 1800-123-4567 Promo Code: 1100 |
| Customer Service: For customer service please email us at service@SouthBeachSmoke.com |
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| Order Status |
| Once you complete your South Beach Smoke order, you will receive an order confirmation via email. You will then receive an additional email when your order has been packed and shipped along with tracking information if applicable..
If you have created a South Beach Smoke account during the purchase of your items, you can check your order status anytime by simply clicking on the "Login" link in the navigation bar at the top of every page. From there, you will be able to view information about your order. Please allow at least 24 hours for tracking information to be displayed.
All of our orders go out with traceable Delivery Confirmation service. If your order has not arrived within the appropriate time, please call customer service at 877-408-2767 so that we can investigate the matter and get you a replacement shipment if necessary. |
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| 30 Day Money Back Guarantee |
| We are so convinced you will love our products that we offer a complete 100% 30-Day Money Back Guarantee on any product (excluding cartridges)! If for any reason you are not completely satisfied with your purchase, feel free to return your product for a full refund of the purchase price less shipping and handling. Simply call customer service at 1-877-408-2767 and get an RMA number. We will continue to strive to make South Beach Smoke your first choice for the best products, lightning fast shipping, and superior customer service. NOTE: All refund requests MUST be accompanied by a valid RMA, be received within 30 days from the date of the original order, and include all items from the original purchase. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. Due to potential health risks, we cannot offer this guarantee on cartridges. |
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